When freelance web developer Kate Mann found herself stuck with a failing hosting provider and mounting technical issues, she turned to AppSphere for help. We worked alongside her to quickly stabilise the situation, resolve critical problems, and go the extra mile by covering edge cases others would have missed. Once trust was built, we proposed a comprehensive Transformation+ plan to modernise and future-proof the rest of her infrastructure.
Kate’s client websites were hosted on an unreliable platform that caused repeated downtime and complex technical issues. As a developer, she needed a partner she could trust to dive into the infrastructure, resolve urgent issues, and help build a longer-term plan for stability and growth.
We began by diagnosing the most immediate hosting and performance issues, carefully walking Kate through the fixes as they were applied. Our focus was transparency and trust — ensuring she understood what was wrong and how it was being resolved. With the immediate fire-fighting complete, we turned our attention to designing a strategic roadmap.
AppSphere stabilised the hosting environment, migrated services away from the failing provider, and patched critical issues. We made sure edge cases were covered to avoid any recurring errors. Once the crisis was resolved, we proposed a Transformation+ plan that mapped out the technical upgrades, security improvements, and workflows needed to modernise Kate’s client infrastructure moving forward.
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